Refund and Exchange Policy

The boxes did not meet your expectations? Your dogs do not like the box?

Woof² is dedicated to provide the best gifts for your dogs. We offer easy return and exchange within 14 days of the order date!

You can fully refund and exchange if the following occurs:

1) You received the wrong order.

2) Toys are already broken/faulty when you received the box.

3) Edibles have gone bad when you received the box.

Or...

4) If your dogs do not enjoy our products at all!

Our team will try our best to cater your need and search for another product of equal or similar value to compensate your loved ones for it. You can get a full refund at the purchase price of your boxes (not including shipping cost you previously paid at purchase). However, you shall be responsible for the shipping cost of the returning product.

Please email us at "woofsquaredhk@gmail.com"with your order and contact details along with the reason of refund/exchange. Kindly wait until our reply and confirmation before returning the products.

If you have any other enquiry, kindly feel free to contact us too.