At Woof² and Meow², we offer pretty gift boxes, toys and other pet products for your loved ones.

- Pet Toys
- Pet Gift Boxes
- Pet Treats
- Pet Clothes
- Pet Accessories
- Greeting Cards

The most direct way is to shop at our website or message us on Instagram.

While we do not have our own shop, we do have some retail stores that hold our products for sale. For more information, please visit this page: https://woofsquaredhk.com/pages/retail-store

- Each product is carefully designed and made by us with local resonance. We hope our customers can enjoy the cultural elements embedded in the products.
- We decided to go an extra mile to pack our products in beautiful packages for gift-giving. It is not something typical pet products company would do.
- Majority of our toys include nose-work hiding treats elements for engaging fun with our loved ones.
- We put emphasis on the safety of our toys. We have obtained Children's Product Certificate (CPC) for our toys, ensuring they are safe for pets, babies and children to play with.

Yes! You can pick anything in the store to put into the gift boxes. Start customising now: https://woofsquaredhk.com/collections/make-your-own-box

We do not just choose any treats to put on our shelf. We choose treats that are from reputable brands, contain high protein %, mostly with single-source protein and have low calories. They are made in Hong Kong, USA, UK and New Zealand.

Yes! Our pet toys are safe for pets that like to bite, chew and cuddle! We would never sell any toys that we wouldn't give to our very own beloved Cici.

Please refer to our quality certification:
https://woofsquaredhk.com/pages/quality-certification

Having said that, most of the toys are made of cotton and can inevitably break if your pet is a heavy chewer. We recommend supervised play as different pets have unique play styles. If the structure of a toy is compromised, please throw the item away to minimize risk of ingestion.

Absolutely! We love to hear from you. Please share the ideas and thoughts to "contact@wmsquaredhk.com".

We use SF Express to courier our products. In normal circumstances, shipping should take a maximum of 3 days. We try to have the products delivered with int 1-2 days.

If you have misspelled or auto-filled in an incorrect address, simply contact us at "contact@wmsquaredhk.com". If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

We only ship to Hong Kong and are looking to expand to international markets. More details to come.

From our website, go to the "Track Your Order" button at the top right of the menu.

You can enter the order number or tracking number to search your order.

We are so sorry this has happened to you.

Please email us at "contact@wmsquaredhk.com" or Instagram message us with your order number. We will sort it out for you!

For orders less than HK$400, local delivery cost is HK$30 for Hong Kong/Macau address. Free shipping with order above HK$400.

If you want the products to be shipped to other parts of the World, please contact us at "contact@wmsquaredhk.com" to discuss.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

At Woof² and Meow², we treat each pet like our own! We offer a 100 % money back guarantee on products within 14 days of purchase.

To kick-start the refund process, please first contact us at "contact@wmsquaredhk.com" and let us know what the problem is. We will try to cater your needs as much as possible!

In the refund, you must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels.

Note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Ship-back address: Room 1101, 11/F, Kwai Hung Holdings Centre, North Point, Hong Kong

No, you may not use multiple discount codes in your purchase.

If you have found a coupon or discount code on a 3rd party website, these are likely not managed by us. Therefore, the posting may include inaccurate or outdated information.

There are a lot of options for you to pay! You can pay with Visa, MasterCard, American Express and PayPal.

We do not to accept cash, checks, or prepaid cards at this time.

To reset your account password, kindly follow these steps:

1) From our website, go to the "Login "button at the top right hand corner of the homepage.

2) Click "Forgot?" next to the password field.

3) Change your password.

By joining us, you will now have access to:

1) Special offers & exclusive deals

2) Exciting new product announcements

3) Our opinion/thinking on pet toys and pet nutrition

Don't miss out!

You can email us at "contact@wmsquaredhk.com."

You can message us in Instagram or Facebook at woofsquaredhk.

We try to respond as fast as possible! Usually our response time is within the same day, but please do bear with us at busy times.

While we do not have our own shop, we do have some retail stores that hold our products for sale. For more information, please visit this page: https://woofsquaredhk.com/pages/retail-store